Analisis Kinerja Pegawai Pada Sekretariat Badan Pendapatan Daerah (BAPENDA) Provinsi Riau

Abstract

This research is motivated by the importance of apparatus performance in supporting the effectiveness of bureaucratic governance and optimizing regional revenue in the era of bureaucratic reform. This study aims to analyze employee performance at the Secretariat of the Regional Revenue Agency (BAPENDA) of Riau Province through indicators of quantity, quality, and timeliness. The literature review is based on the performance management theory by Dharma (2010). The research method employed is descriptive quantitative. Primary data were collected through questionnaires measured using a Likert scale administered to 35 respondents, further strengthened by interviews, field observations, and documentation. Research findings indicate that overall employee performance is in the "Fairly Good" category with an average score of 222. Although the aspects of quantity and quality are considered adequate, the results reveal constraints such as low independent initiative, delays in document distribution, and limited proficiency in digital technology and archival management. In conclusion, while administrative targets have been achieved, improvements in technological competence and the strengthening of work discipline are necessary to optimize public services within the Secretariat of BAPENDA Riau Province.