ANALISIS PELAYANAN ADMINISTRATIF PADA KANTOR DESA TANAH MERAH KECAMATAN SIAK HULU KABUPATEN KAMPAR

Abstract

Public service is an essential aspect of good governance, including administrative services at the village level. This study aims to analyze the quality of administrative services at the Tanah Merah Village Office, Siak Hulu District, Kampar Regency, and to identify the obstacles encountered in its implementation. This research uses a descriptive quantitative method with data collected through questionnaires and interviews involving 20 community members who processed administrative documents at the village office and 3 village officials. The data were analyzed using descriptive statistical techniques and supported by qualitative analysis. The results show that administrative services at the Tanah Merah Village Office are considered fairly good in terms of ease of processing and equal treatment but are less satisfactory in providing good service and transparency. The main obstacles in service delivery include dependence on the manual signature of the village head, lack of written information for the community, low staff discipline, suboptimal use of technology, and insufficient routine evaluation and training. The study concludes that the quality of administrative services needs to be improved by developing a more modern, transparent, and professional service system.