Analisis Pelayanan Penerbitan Izin Usaha Mikro Dan Kecil (IUMK) Pada DPMPTSP Kabupaten Rokan Hulu

Abstract

This study aims to determine and analyze the Micro and Small Business License Issuance services (IUMK) at the Investment and One-Stop Integrated Service Office of Rokan Hulu Regency. This study uses a quantitative method with descriptive data description. The study population consisted of DPMPTSP employees of Rokan Hulu Regency and the community who had taken care of IUMK issuance at DPMPTSP of Rokan Hulu Regency. The sample determination used the census and purposive sampling methods, so that a sample of 46 people was obtained. Data collection was carried out by distributing questionnaires, interviews, observations, and documentation. The collected data were identified and grouped after being analyzed based on the theories expressed in the theoretical basis. The results of the study can be concluded that the Micro and Small Business Permit Issuance Service (IUMK) at the Investment and Integrated One-Stop Service Office of Rokan Hulu Regency is categorized as good. This result was obtained from the accumulation of all indicators used, namely service procedures, service time, service costs, service products, facilities and infrastructure, and the competence of service providers. Of the six research indicators, only service time is categorized as quite good, because the timeliness of completion in the issuance of IUMK does not comply with the provisions in the manual processing process and the completion time is inconsistent.