Inovasi Pelayanan Sistem Informasi Pendaftaran Jaminan Kesehatan (SI PERJAKE) Pada Dinas Sosial Kabuapten Indragiri Hilir

Abstract

This study aims to analyze and explain the innovation of BPJS Kesehatan PBI services through Si Perjake at the Indragiri Hilir Regency Social Service. The problem in this study is that people still come to the office and the time provisions in the SOP are different from those in the field. The research method used is a descriptive qualitative method. The types and techniques of data collection consist of interviews, observations and documentation. This study has five indicators, namely Relative Advantage, Suitability, Complexity, Possibility of Trial and Ease of Observation. The results of this study on the indicators of Simplicity of Procedure and Desires Needed by Innovation Targets, where completion can take 3 working days and people still come to the office to find out the activity of their BPJS Health PBI.