User Interface Analysis of PeduliLindungi Application to Improve User Experience with The Heuristic Evaluation Method: -

Johanes Fernandes Andry; Monica Clara; William Chandra; Marco Antonio; Devi Yurisca Bernanda

doi:10.25299/itjrd.2023.12295

Authors

Johanes Fernandes Andry Universitas Bunda Mulia
Monica Clara Department of Information System, Universitas Bunda Mulia
William Chandra Department of Information System, Universitas Bunda Mulia
Marco Antonio Department of Information System, Universitas Bunda Mulia
Devi Yurisca Bernanda Department of Information System, Universitas Bunda Mulia

DOI:

https://doi.org/10.25299/itjrd.2023.12295

Keywords:

User Interface, User Experience, Heuristic Evaluation, Usability, User Satisfaction

Abstract

The Covid-19 pandemic limits human activities every day. The spread of the virus is uncontrollable, it can attack anyone, anytime, and anywhere. As a solution, the use of the PeduliLindungi application technology developed by the Ministry of Communication and Information in collaboration with other relevant Ministries and Institutions is used to help track the spread of viruses and understand preventive measures to stop their spread. Research was conducted on the appearance of the application's User Interface using the Heuristic Evaluation method to measure its usefulness. However, there are several problems experienced by users, namely the information is not updated (vaccines and Covid-19 tests), the language used is inconsistent, and others. Questionnaire testing with 10 questions based on 10 Heuristic Evaluation criteria was distributed via Google Form to 33 respondents. Then, carry out validity and reliability tests with the research results obtained Valid and Reliable. as well as testing the hypothesis of all Learnability, Efficiency, Memorability, and Error Prevention factors, based on usability and user satisfaction aspects, questionnaire items all test results are accepted and there are no serious problems. However, there are a number of things that need to be improved so that the application can run more optimally.

Downloads

Download data is not yet available.

References

M. A. Kosim, S. R. Aji, and M. Darwis, “Pengujian Usability Aplikasi Pedulilindungi Dengan Metode System Usability Scale (Sus),” J. Sist. Inf. dan Sains Teknol., vol. 4, no. 2, pp. 1–7, 2022.

F M. Leach, H. MacGregor, I. Scoones, A. Wilkinson, "Post-pandemic transformations: How and why COVID-19 requires us to rethink development, World Development, Vol. 138, 2021, doi: 10.1016/j.worlddev.2020.105233.

M. I. Nurmansyah, C. Rosidati, Y. Yustiyani, and N. M. Nasir, “Measuring the Success of PeduliLindungi Application Use for Supporting COVID-19 Prevention: A Case Study among College Students in Jakarta, Indonesia,” Kesmas J. Kesehat. Masy. Nas., vol. 17, no. sp1, pp. 11–16, 2022, doi: 10.21109/kesmas.v17isp1.6057.

E. M. S. Sakti, D. Pramestari, D. Gustina, and S. Wagiyati, Y. Yunitasari, N. Nursina, P. Purwanti, B. Firmansyah, N. Ismawati, and M. Nancylia, “Analysis of Usability Level Peduli Lindungi Application,” Res. Synerg., vol. 2, no. 1, pp. 27–35, 2022, doi: 10.31098/quant.946.

I. P. A. Purnawan, I. K. G. D.Putra and N. K. D. , and D. Rusjayanthi, “Evaluasi Usability dan User Experience LMS OASE Universitas Udayana Menggunakan Metode Tuxel 2.0,” Jurnal Nasional Pendidikan Teknik Informatika : JANAPATI, Vol. 10, No. 3, 177–190. doi: 10.23887/janapati.v10i3.40670

T. M. Girdayanto, J. F. Andry, I. I. Limawal, F. Debby, and J. Jubiko, “Analisis User Interface Pada Website Bukalapak dengan Metode Heuristic,” J. Narada, vol. 9, no. 1, pp. 37–52, 2022, doi: 10.2241/narada.2022.v9.i1.003.

I. G. A. A. Diah Indrayani, I. P. A. Bayupati, and I. M. S. Putra, “Analisis Usability Aplikasi iBadung Menggunakan Heuristic Evaluation Method,” J. Ilm. Merpati (Menara Penelit. Akad. Teknol. Informasi), vol. 8, no. 2, p. 89, 2020, doi: 10.24843/jim.2020.v08.i02.p03.

G. Tambunan and L. Malem Ginting, “Comparison of Heuristic Evaluation and Cognitive Walkthrough Methods in Doing Usability Evaluation of Mobile-Based Del Egov Centre Hospital Information System,” Seminastika, vol. 3, no. 1, pp. 99–106, 2021, doi: 10.47002/seminastika.v3i1.244.

A. Oktafina, F. A. Jannah, M. F. Rizky, M. V. Ferly, Y. D. Tangtobing, and S. R. Natasia, “Evaluasi Usability Website Menggunakan Metode Heuristic Evaluation Studi Kasus: (Website Dinas Pekerjaan Umum Kota Xyz),” J. Ilm. Tek. Inform., vol. 15, no. 2, pp. 134–146, 2021.

M. F. Azi, C. Wiguna, and K. N. Meiah, Analisis User Interfaces Pada Website Kampiun ITTP Dengan Metode Heuristik dan System Usability Scale (SUS),” Jurnal Media Informatika Budidarma., vol. 6, no. 2, 2022, doi: 10.30865/mib.v6i2.3802.

J. F. Andry, F. Nurprihatin, L. Liliana, “Developing a Decision Support System for Supply Chain Component,” Management and Production Engineering Review, Vol. 14, No. 2,2023, doi: 10.24425/mper.2023.146029.

D. Deli, “Analisis User Interface pada Media Pembelajaran Bahasa Inggris Berbasis Game Visual Novel”, JAIC, vol. 5, no. 1, 2021.

M. Berger, D. Dey, A. Dandekar, B. Barati, B. Pfleging and R. Bernhaupt, “Empowering Driver-Passenger Collaboration: Designing In-Car Systems with a Focus on Social Connectedness, Fairness, and Team Performance, International,” Journal of Human–Computer Interaction, vol. 39, no. 16, 2023, doi: 10.1080/10447318.2023.2205769.

H. S. Surya, B. G. Millenio, J. Junadhi, and S. D. Putri, “Evaluation of User Experience Information Systems Using Heuristic Evaluation (Case Study of STMIK Amik Riau Student Portal),” J. Teknol. Dan Open Source, vol. 4, no. 2, pp. 180–188, 2021, doi: 10.36378/jtos.v4i2.1790.

R. Pushpakumar, K. Sanjaya, S.Rathika, A. H. Alawadi, K. Makhzuna, S. Venkatesh, and B. Rajalakshmi, “Human-Computer Interaction: Enhancing User Experience in Interactive Systems,” E3S Web of Conferences 399, 04037. ICONNECT-2023, doi: 10.1051/e3sconf/202339904037.

Y. E. Windarto and M. Marfuah, “Perancangan User Interface Human Resource Cloud Management Software Berbasis Android,” Sistemasi, vol. 9, no. 3, p. 510, 2020, doi: 10.32520/stmsi.v9i3.893.

W. Buana and B. N. Sari, “Analisis User Interface Meningkatkan Pengalaman Pengguna Menggunakan Usability Testing pada Aplikasi Android Course,” DoubleClick J. Comput. Inf. Technol., vol. 5, no. 2, p. 91, 2022, doi: 10.25273/doubleclick.v5i2.11669.

D. A. Anggara, W. Harianto, and A. Aziz, “Prototipe Desain User Interface Aplikasi Ibu Siaga Menggunakan Lean Ux,” J. Teknol. dan Sist. Inf., vol. 4, pp. 58–74, 2021.

N. R. Wiwesa, “User Interface Dan User Experience Untuk Mengelola,” JSHT-Jurnal Sos. Hum. Terap., vol. 3, no. 2, pp. 17–31, 2021, [Online]. Available: http://journal.vokasi.ui.ac.id/index.php/jsht/article/download/116/92

C. Morse, J. Niess, K. B. Blanchy, S. R. C. Lallemand and V. Koenig, “Impressions that last: representing the meaning ful museum experience ehaviour & Information Technology, Vol. 2022, doi: 10.1080/0144929X.2022.2061375.

I. D. Sabukunze, and A Arakaza, “User Experience Analysis on Mobile Application Design Using User Experience Questionnaire,” ,” Indonesian Journal of Information Systems (IJIS) Vol. 4, No. 1, 2021.

W. S. L. Nasution, and P. Nusa, “UI/UX Design Web-Based Learning Application Using Design Thinking Method,” ARRUS Journal of Engineering and Technology, Vol. 1, No. 1, 2021, doi: 10.35877/jetech532.

H. Wasiati and Sudarmanto, “Analisis Usability Menggunakan Metode Heuristic Evaluation Pada Aplikasi Toko Online,” Upajiwa Dewantara, vol. 6, no. 1, pp. 11–30, 2022, doi: 10.26460/mmud.v6i1.12603.

J. F. Andry, E. Suryadi, M. Andrianus, K. S. Ariyanto and Honni, “Analisis Pengaruh Kualitas Webshop Uniqlo Terhadap Kepuasan Konsumen Dengan Menggunakan Metode Webqual 4.0 & Importance Performance Analysis,” Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi, Vol. 9, No. 1, 2023.

M. S. Mahfudz, F. Agusti, S. A. Zahra, B. R. Dhini, “Heuristic Evaluation Analysis Using The 10 Nielsen Rule Usability Method On The Kai Access Application,” Proceeding Of The 3rd International Conference Health, Science And Technology (Icohetech), 2022, doi: 10.47701/icohetech.v3i1.2154.

L. Suryatni, “Pedulilindungi Sebagai Syarat Aktivitas Di Luar Rumah Dalam Masa Pandemi Covid-19,” JSI (Jurnal Sist. Informasi) Univ. Suryadarma, vol. 9, no. 2, pp. 167–180, 2022.

E. Haerani and A. Rahmatulloh, “Analisis User Experience Aplikasi Peduli Lindungi untuk Menunjang Proses Bisnis Berkelanjutan,” J. SATIN (Sains dan Teknol. Informasi), vol. 7, no. 2, pp. 01–10, 2021, doi: 10.33372/stn.v7i1.762.

N. Forster, I. Bratoev, J. Fellner, G. Schubert and F.Petzold, “Collaborating with the crowd,” International Journal of Architectural Computing, vol. 20, issue 1, pp. 31–40, 2022. https://doi.org/10.1177/14780771221082258.

S. S. Azzahra, M. Mar, and T. Maharani, “Usability Evaluation on Website E-Fishery using Heuristic Evaluation,” vol. 11, no. 1, pp. 10–19, 2022.

V. Akhira, F. Moersahit, and A. G. Persada, “Analysis of Website Usability of Provincial Governments in Indonesia with The Heuristic Evaluation Method,” vol. 3, no. 4, pp. 380–387, 2022, doi: 10.47065/josh.v3i4.1794.

S. Tasya and Fatmasari, “Analysis Usability System Web E-Office at PT Pelabuhan Indonesia II Using Heuristic Evaluation ( Case Study of PT Pelabuhan Palembang ),” Budapest Int. Res. Critics Institute-Journal, vol. 5, no. 3, 2022.

H. S. Surya, B. G. Millenio, J. Junadhi, and S. D. Putri, “Evaluation of User Experience Information Systems Using Heuristic Evaluation (Case Study of STMIK Amik Riau Student Portal),” J. Teknol. DAN OPEN SOURCE, vol. 4, no. 2, pp. 180–188, Dec. 2021, doi: 10.36378/jtos.v4i2.1790.