Vol. 8 No. 2 (2022): Volume VIII Nomor 2 Tahun 2022

This journal discusses the implementation of the inaportnet service that is applied to the port authority and port office of Class 1 Tanjung Balai Karimun. This journal explains about inaportnet users who still have problems between shipping agents and the organizers, this study uses qualitative research using data collection and interviews, data collection using data reduction, and primary data sources and secondary data sources. From the results of this study, the presence of inaportnet can be an easy-to-use solution between shipping agents and the organizers. In order to improve services at the harbor office and port authority class 1 Tanjung Balai Karimun.