Analysis of Legal Protection of ShopeeFood Driver Partners In Delivery Services According To Law Number 11 of 2008 Concerning Electronic Information and Transactions

Abstract

The e-commerce industry in one of the factors in change that can make it easier for
consumers to make purchase via online platform. In this development, one of the e-commerce
applications that is currently popular among the public is ShopeeFood. ShopeeFood is a
feature in the Shopee applications that offers food delivery services according to consumers
request. ShopeeFood provides it’s services through the Shopee platform, Website and Mobile
Application. This research includes a problem formulation consisting of how to legally
protect ShopeeFood driver partners for losses due to fake orders from consumers and how to
revolve efforts from PT. Shopee Indonesia for fake orders experienced by ShopeeFood driver
partners. The research method used in this thesis research is a type of sociological or
empirical law which involves direct research in the field. This research was conducted using
data collection tools such as interview, questionners and documentation. The nature of this
research is descriptive, where the aim is to provide a detailed description of legal protection
for driver partners and how to resolve problems related to fake orders. This research includes
the use of primary data, secondary data and tertiary data. Based on research results, it shows
that legal protection for drivers is not yet optimal from PT. Shopee Indonesia is mainly
related to fake order cases. The solution to solving problems faced by drivers is to make a
claim to PT. Shopee Indonesia provides proof in the form of photo of the handover to the
orphanage and also submits a receipt