OPTIMIZATION OF THE REPUBLIC OF INDONESIA'S OMBUDSMAN INSTITUTION AGAINST MALADMINISTRATION PUBLIC SERVICES VIEWED FROM ADJUDICATION THEORY PERSPECTIVE

Abstract

The government essentially plays a crucial role in providing public services to the
community (public service). Therefore, the government is obliged and responsible to provide
good and professional public services including regulations and various essential services such
as health, utilities, education and administration. Public services are the main pillar in
reflecting smooth governance and fulfilling people's rights in a fair and transparent manner.
In Indonesia, the Ombudsman institution has a central role in responding to and supervising
malmanagement, aiming to ensure that public services are carried out according to correct
principles and in accordance with applicable legal norms.
The problem, Why is the Ombudsman institution not optimal in handling public service
maladministration from the perspective of adjudication theory, and What is the strategy for
optimizing the Indonesian ombudsman institution in handling maladministration of public
services seen from the perspective of Adjudication Theory.
The research results show that even though they are not legally binding, the
ombudsman's recommendations have a significant moral influence. Many public institutions
have responded positively to the ombudsman's recommendations, however, there are still
obstacles and challenges related to the lack of strong legal mechanisms to enforce compliance.
So as to optimize and strengthen the role of the ombudsman institution and public
understanding of its recommendations to increase integrity and effectiveness in improving the
quality of public services