Policy Transformation on the Implementation of Public Services in Sub- districts

Abstract

Sub-districts are an important key to community services at the regional level. The problem of
public services in Indonesia occurred in several periods of government administration starting during
the new order period until the reformation. The new order reflected the greatest power in the hands of
the state, including in the affairs of public services so that socio-political forces and small market forces
had a significant influence on public policy, even in its implementation. While the reform era, public
services are reviewed in accordance with the context by utilizing decentralization through the authority
given by the central government to local governments so that they must be able to provide an increase
in the quality of good public services. Policy transformation characterized by changes in regulations
from time to time is quite significant. The sub-district, which is one of the frontlines in the delivery of
public services aimed at cutting the bureaucracy, still has weaknesses where the delegation of
government duties to the limited sub-district head makes the quality of public services not maximized,
making them hesitant to innovate to support basic services. Meanwhile, transformation is needed to
overcome modern challenges by utilizing innovation and adaptation that can create efficiency and good
public services. Nevertheless, the achievement of the main objectives of bureaucratic reform is carried
out as a form of public service transformation in the sub-district is also carried out through electronic-
based public services (e-service), strengthening community supervision of public service performance,
strengthening the innovation ecosystem, and strengthening integrated services.