Evaluation of User Satisfaction to Service Quality Sistem Pengembangan Daerah (Simbangda) Using Electronic Government Quality Method

Ragil Tri Wahyudi; Gusmelia  Testiana

doi:10.25299/itjrd.2022.8198

Authors

Ragil Tri Wahyudi Department of Information System, Raden Fatah Islamic State University
Gusmelia Testiana Department of Information System, Raden Fatah Islamic State University

DOI:

https://doi.org/10.25299/itjrd.2022.8198

Keywords:

Evaluation, Simbangda, User Satisfaction, Service Quality, E-GovQual Method

Abstract

Sistem Pengembangan Daerah (Simbangda) Kabupaten Banyuasin is a public service as a forum for data and information from all Regional Government Organizations in the Banyuasin Regency environment to realize program Banyuasin Terbuka. A public service must be evaluated periodically to optimize the services provided. This study aims to evaluate user satisfaction with Simbangda's service quality using Electronic Government Quality (E-GovQual) method. The results showed that there were 5 variables in the level of satisfaction and 1 variable in the level of less satisfied. The variable ease of use averaged 2.80 in the satisfied category, trust with an average 2.75 in the satisfied category, functionality of the interaction environment with an average of 2.61 in the satisfied category, reliability with an average of 2.53 in the satisfied category, content and appearance with an average of 2.49 in the less satisfied category, and citizen support with an average of 2.99 in the satisfied category.

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