The authors who may have a complaint against any of the aspects of their interaction with Jurnal Saintis should e-mail to the Editor-in-Chief to saintis@journal.uir.ac.id. The Editor-in-Chief aim to acknowledge the complaint within 7 days after receiving it. If in doubt, the Editor-in-Chief will consult with other Editors. Further, they should explain to the author the procedure which they will be undertaking to resolve the matter.

If an error is discovered after publication, it will be corrected by an erratum, retraction or in-line (dated) correction. Authors and readers are encouraged to inform the publisher and Editor-in-Chief if they notice anything that should be corrected. Reported errors will be investigated by the publisher and Editor-in-Chief, and discussed with the authors. The appropriate correction will be made after this consultation. Articles will be retracted if there is evidence of unethical research, unreliable data, misconduct or plagiarism, or if there are sufficient mistakes to invalidate the article.

Jurnal Saintis make every effort to ensure the accuracy of all the information (the "Content") contained in our publications. However, Jurnal Saintis makes no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by Jurnal Saintis. The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Jurnal Saintis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to, or arising out of the use of the Content.

For preventing plagiarism, Jurnal Saintis is using Turnitin as similarity checker tool. Maximum similarity index that will be allowed by Jurnal Saintis is 30%. If the article shows similarity index more than 30%, then the article will be returned to the author for revision. Jurnal saintis gives the author about 15 days to do the article revision. If the author does not revise the article by the given time, then the article would not be processed by Jurnal Saintis.