Journal of Public Administration Review is published two times a year in April and October. This journal contains scientific articles on public administration science written in two languages: Bahasa Indonesia and English. The article is published in form of empirical research, conceptual or theoretical framework. JPAR is published by Department of Public Administration Faculty of Social dan Political Sciences Universitas Islam Riau with P-ISSN 2502-0757 and E-ISSN 2622-934X. Abstracts and full text that have been published on the website can be read and downloaded in http://journal.uir.ac.id/index.php/JPAR for free.
Pelaksanaan Program Perlindungan dan Jaminan Sosial Oleh Dinas Sosial Kota Pekanbaru
This study aims to determine and analyze the implementation and inhibiting factors of the Protection and Social Security Program for Abandoned Children by the Pekanbaru City Social Service. The method used is qualitative descriptive by determining several informants as data sources. Data collection was carried out by means of interviews, observations, and documentation. All data collected was separated and analyzed one by one to be able to draw descriptive conclusions. The results of this study concluded that the implementation of the protection and social security program for abandoned children by the Pekanbaru City Social Service had been running. Indicator of the program implementation process, it was found that routine and consistent protection and social security activities were carried out by the Pekanbaru City Social Service in rehabilitating existing abandoned children. The indicator of the policy objectives was found in implementing the protection and social security program had been implemented, so that the targeted abandoned children who received this program received changes in morals, socially, and spiritually. Meanwhile, the obstacles encountered are budget limitations, lack of trained or competent human resources, lack of training facilities and resources, lack of community support and participation.
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IMPLEMENTASI KEBIJAKAN PENGELOLAAN SAMPAH PADA PASAR TUAH SERUMPUN TUALANG KABUPATEN SIAK
Waste management is a critical issue that directly impacts environmental quality and public health, particularly in traditional market areas with high activity levels. This study aims to determine the implementation of waste management policies at Tuah Serumpun Tualang Market in Siak Regency and to identify the inhibiting factors. The research approach used was descriptive qualitative, with data collection techniques through observation, interviews, and documentation. Research informants included the Head of the Environmental Agency, the Head of the Market Management Office for Region III of Tualang and Sungai Mandau Districts, environmental monitoring staff, cleaning staff, traders, and market visitors. The results indicate that the implementation of waste management policies based on Siak Regency Regional Regulation Number 11 of 2012 has not been optimal. Obstacles identified include a lack of coordination between agencies, a lack of waste collection facilities (TPS), a limited number of cleaning staff and waste collectors, and low community participation. Therefore, improvements in communication aspects, additional resources, strengthening the disposition of implementers, and improving the bureaucratic structure are needed to support effective policy implementation.
Evaluasi Pelaksanaan Kebijakan Perpustakaan Keliling Dinas Perpustakaan Dan Kearsipan Kota Pekanbaru
This study aims to evaluate the implementation of the mobile library policy organized by the Department of Library and Archives of Pekanbaru City. This service is part of the local government's efforts to increase public interest in reading, especially in areas that are not reached by fixed library services. This research aims to identify the inhibiting factors of service implementation. The study uses a descriptive qualitative method with data collection techniques through interviews, observation, and documentation. Research informants consist of internal officials and community members who use the service. The evaluation is conducted using William N. Dunn's theory, which includes six indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. The results show that the implementation of the mobile library service has not been running optimally. Several inhibiting factors were identified, such as the low reading culture and interest of the Pekanbaru community, the lack of human resources, insufficient facilities supporting mobile library activities (such as book collections, tables, and chairs), limited service coverage areas, lack of clear mechanisms to gather and follow up on community aspirations, and inconsistent service schedules. Nevertheless, the program is considered beneficial to the community in increasing access to literacy and public reading interest.
INTENSIFIKASI PAJAK SARANG BURUNG WALET PADA BADAN PENDAPATAN DAERAH (BAPENDA) KABUPATEN PELALAWAN (STUDI DI PANGKALAN KERINCI)
The background of this research is the low compliance of swiftlet nest taxpayers and the suboptimal realization of tax revenues compared to the established targets, which affects the contribution to the region’s locally generated revenue (PAD). This study aims to examine the implementation of swiftlet nest tax intensification and identify the inhibiting factors. The research method used is descriptive qualitative, with data collection techniques including interviews, observations, and documentation. The results show that tax intensification efforts are carried out through improvements in tax administration, supervision and inspection, tax education and outreach, as well as law enforcement. However, its implementation still faces obstacles such as low taxpayer awareness, limited personnel resources, and suboptimal data recording and reporting systems. This study recommends enhancing public outreach, transparency, and reforming the tax administration system to improve the effectiveness of swiftlet nest tax intensification in Pelalawan Regency.
PELAKSANAAN PROGRAM PEDULI DAN BERBUDAYA LINGKUNGAN HIDUP DI SEKOLAH (PBLHS) (STUDI DI SEKOLAH SMA NEGERI 1 PANGKALAN KERINCI KECAMATAN PANGKALAN KERINCI KABUPATEN PELALAWAN
This study aims to describe the implementation of the Environmentally Caring and Cultured School Program (PBLHS) at SMA Negeri 1 Pangkalan Kerinci, Pangkalan Kerinci District, Pelalawan Regency. This research uses a qualitative descriptive approach with data collection techniques including observation, interviews, and documentation. The results show that SMA Negeri 1 Pangkalan Kerinci has implemented the PBLHS through three main components: school policies that support environmental preservation, implementation of an environment-based curriculum, and management of environmentally friendly facilities and infrastructure. Activities carried out include school greening, waste management based on the 3R principles (Reduce, Reuse, Recycle), utilization of a waste bank, and the cultivation of clean and healthy living behaviors within the school environment. However, several challenges remain, such as limited supporting facilities, low awareness among some school members, and the need for stronger synergy with related agencies and the surrounding community. In general, the implementation of the PBLHS at SMA Negeri 1 Pangkalan Kerinci has been going quite well and has had a positive impact on increasing environmental awareness among students and the entire school community.
EVALUASI PROGRAM STUNTING DI PUSKESMAS RAWAT JALAN DESA GUNUNG BUNGSU KABUPATEN KAMPAR
This study aims to evaluate the implementation of the stunting program conducted by the Gunung Bungsu Village Outpatient Health Center (UPT Rawat Puskesmas), Kampar Regency. This program is part of stunting reduction efforts in Indonesia, focusing on toddlers and pregnant women in the area. The study used a qualitative descriptive approach to identify factors influencing the program's effectiveness and implementation. Data collection methods used were in-depth interviews, observation, and documentation. The results indicate that although the stunting reduction program has been implemented through various activities such as supplementary feeding (PMT) and nutrition counseling, the program still faces several obstacles. These include the inaccurate distribution of logistics, the limited number of integrated health post (Posyandu) cadres, and the lack of community participation, especially in remote areas. Evaluation based on the dimensions of effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy indicates that despite progress, improvements are still needed in terms of service equity and strengthening coordination between relevant sectors. This study provides recommendations for program improvements, including increasing access to health services in remote villages, strengthening the logistics distribution system, and adjusting the program's implementation time to better align with community needs.
Pengaruh Pengawasan Dinas Lingkungan Hidup Dan Kebersihan (DLHK) Kota Pekanbaru Pada Sebaran Tempat Penampungan Sementara (TPS) Sampah Di Kota Pekanbaru (Di Kecamatan Marpoyan Damai)
This study aims to analyze the extent of the supervision carried out by the Department of Environment and Sanitation (DLHK) of Pekanbaru City on the distribution of Temporary Waste Disposal Sites (TPS), particularly in Marpoyan Damai District. The research uses supervision indicators including procedures, standards, accuracy, performance measurement, and corrective actions. A quantitative approach was employed, with data collection conducted through interviews and direct interaction at the research site. This research is categorized as a descriptive survey, prioritizing questionnaires and interview guides as primary tools for data collection. The gathered data was then used to describe the actual conditions in accordance with the research objectives. The study focuses on measuring the effectiveness of DLHK's oversight in regulating TPS distribution, considering that supervision plays a crucial role in ensuring programs are implemented as intended. Based on the analysis, it is concluded that the level of supervision by DLHK Pekanbaru on TPS distribution in Marpoyan Damai District falls into the category of moderately implemented.
PERAN DEWAN KERAJINAN NASIONAL DAERAH (DEKRANASDA)DALAM PENGEMBANGAN INDUSTRI KECIL DAN MENENGAH (IKM) DI KOTA PEKANBARU
This study examines the role of the Regional National Crafts Council (Dekranasda) in the development of Small and Medium Industries (SMIs) in Pekanbaru City. The focus of this study is to determine the extent to which Dekranasda acts as a motivator, mobilizer, and facilitator in supporting SMIs, as well as to identify supporting and inhibiting factors.The method used was descriptive quantitative, with data collected through questionnaires and interviews with 35 respondents consisting of Dekranasda administrators and SMIs. The results indicate that Dekranasda's role is instrumental, particularly in providing training, facilitating access to promotions, and supporting collaboration. However, obstacles remain, such as limited digital technology and the low competitiveness of SMIs. This study concludes that Dekranasda plays a crucial role in developing SMEs in Pekanbaru City, but also needs to enhance innovation, technology utilization, and digital-based marketing to enhance SME competitiveness.
EFEKTIVITAS PROGRAM KERJA PEMBERDAYAAN MASYARAKAT DESA SUNGAI GUNTUNG HILIR KECAMATAN RENGAT KABUPATEN INDRAGIRI HULU
The livestock program is an effort by the village government to support improving community welfare through the provision of livestock seeds, provision of pens and feed, and providing counseling/socialization to livestock groups.This study aims to determine the effectiveness of the community empowerment work program in Sungai Guntung Hilir Village, Rengat District, Indragiri Hulu Regency and to determine the inhibiting factors in the effectiveness of the community empowerment work program in Sungai Guntung Hilir Village, Rengat District, Indragiri Hulu Regency. The method used in this study is a qualitative method with a descriptive approach. Data collection techniques are carried out through interviews, observation, and documentation. Key informants and informants in this study are the village head, village secretary, village staff, head of the livestock program and members of the community receiving the program. The results of this study indicate that the community empowerment work program in Sungai Guntung Hilir Village, Rengat District, Indragiri Regency has not been effective. Because there are several obstacles found including the lack of counseling/socialization to the community in providing program information, the absence of criteria for the accuracy of targets for communities who are more deserving of the program, the lack of technical training in monitoring and evaluating the program, inadequate facilities and infrastructure, and a weak program monitoring and evaluation system. Nevertheless, this program is considered to provide benefits to the recipient community, especially those who are economically impacted and provides additional business opportunities through more productive use of yards and local resources.
Analisis Pelayanan Pemberian Vaksin Meningitis Pada Calon Jemaah Umroh Di Balai Kekarantinaan Kesehatan Kelas I Pekanbaru
Abstract The problem related to the analysis of meningitis vaccine services for prospective Umrah pilgrims at the Class I Health Quarantine Center in Pekanbaru is the low level of public knowledge regarding the services provided by the Center. This is due to a lack of socialization and communication between the community and staff regarding health service information. The purpose of this study was to identify and analyze the health services, specifically the meningitis vaccine services provided by the Class I Health Quarantine Center in Pekanbaru, and to identify the problems arising from the analysis of meningitis vaccine services for prospective Umrah pilgrims at the Class I Health Quarantine Center in Pekanbaru. This research is quantitative. Informants in this study consisted of the Center Head, the Head of Sub-Administration, and prospective Umrah pilgrims. Data collection techniques included questionnaires, observation, and documentation. This study employed a quantitative approach with descriptive analysis. The results of the study, "Analysis of Meningitis Vaccination Services for Prospective Umrah Pilgrims at the Class I Pekanbaru Health Quarantine Center," indicate that the service delivery is still considered "fairly good," with 18 respondents representing 45%.
KUALITAS PELAYANAN OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN RIAU DALAM MENYELESAIKAN LAPORAN MASYARAKAT DIBIDANG PELAYANAN PUBLIK
Abstract Public service quality is a key indicator in assessing the effectiveness of government agencies, particularly oversight bodies such as the Ombudsman of the Republic of Indonesia. This study aims to analyze in-depth the service quality of the Ombudsman of the Republic of Indonesia's Riau Representative Office in resolving public service reports during the 2021–2024 period. Quality is measured using five indicators from the Servqual model: tangible evidence, reliability, responsiveness, assurance, and empathy. This study also identifies inhibiting factors that influence service quality. This study uses a qualitative descriptive method with data collection techniques through in-depth interviews, observation, and documentation. The informants, consisting of Ombudsman employees and public reporters, found that the overall service of the Indonesian Ombudsman Representative Office in Riau has been quite good, particularly in terms of the manner in which officers communicate and empathize when handling public reports. However, several obstacles remain that impact service quality, including limited human resources, minimal outreach, limited operational budget, and inadequate transportation for field activities. These factors have the potential to reduce service effectiveness and efficiency, particularly in terms of reducing time and reaching communities in remote areas. Based on these findings, it is recommended that the Ombudsman increase the number and capacity of its human resources, expand outreach, optimize its digital system, and strengthen operational support facilities. Overall improvements in service quality are crucial to maintain public trust and ensure the protection of the public's right to fair and transparent public services.
ANALISIS PELAYANAN ADMINISTRATIF PADA KANTOR DESA TANAH MERAH KECAMATAN SIAK HULU KABUPATEN KAMPAR
Public service is an essential aspect of good governance, including administrative services at the village level. This study aims to analyze the quality of administrative services at the Tanah Merah Village Office, Siak Hulu District, Kampar Regency, and to identify the obstacles encountered in its implementation. This research uses a descriptive quantitative method with data collected through questionnaires and interviews involving 20 community members who processed administrative documents at the village office and 3 village officials. The data were analyzed using descriptive statistical techniques and supported by qualitative analysis. The results show that administrative services at the Tanah Merah Village Office are considered fairly good in terms of ease of processing and equal treatment but are less satisfactory in providing good service and transparency. The main obstacles in service delivery include dependence on the manual signature of the village head, lack of written information for the community, low staff discipline, suboptimal use of technology, and insufficient routine evaluation and training. The study concludes that the quality of administrative services needs to be improved by developing a more modern, transparent, and professional service system.
MANAJEMEN INOVASI APLIKASI SISTEM INFORMASI KEARSIPAN DINAMIS TERINTEGRASI (SRIKANDI) DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA PEKANBARU
This study aims to examine how the innovation management of the Integrated Dynamic Archival Information System (SRIKANDI) application is implemented at the Library and Archives Office of Pekanbaru City. The research is motivated by the suboptimal implementation of digital archive systems, as reflected in the uneven use of the application, technical infrastructure issues, and moderate user satisfaction. A descriptive qualitative method was used with data collected through interviews, observations, and documentation. The findings indicate that the adoption of the application is still concentrated in administrative units; time efficiency is not yet stable due to network disruptions; and user satisfaction remains moderate due to complex features and limited training. Innovation management has not been fully realized because of limited human resources, insufficient technical support, and weak institutional commitment. Therefore, strategies such as improving staff capacity, simplifying system features, and strengthening infrastructure are necessary to support an effective and sustainable digital transformation in archival management.
KINERJA OMBUDSMAN WILAYAH PROPINSI RIAU DALAM PENGAWASAN PELAYANAN PUBLIK DI KOTA PEKANBARU
At this time there are still many irregularities that occur in the public service process, which is called Maladministration. The performance of the Riau Provincial Ombudsman Representative in supervising the implementation of public services from year to year is very good. This can be seen from the reports submitted to the Ombudsman increasing every year. Referring to the data presented in the previous chapters, public reports/complaints submitted to the Riau Provincial Ombudsman Representative in 2020 were 5 reports, in 2021 there were 163 reports and in 2022 there were 245 reports, then in 2023 there were 220 reports and in 2024 there were 143 reports. This study shows that the existence of the Riau Provincial Ombudsman Representative is still not widely known by the people in Riau. Only people who live in Pekanbaru City know the duties and functions of the Ombudsman institution, therefore it is expected that the Ombudsman representative of Riau Province will continue to socialize the existence of the Ombudsman institution in Riau, either through visits to social institutions. With the existence of the Ombudsman representative of Riau Province, it is expected to be able to provide solutions and improvements to the implementation of government, so the community is also expected to be able to participate, namely by reporting maladministration in public services to the Ombudsman and understanding the duties, functions and authorities as well as service procedures of the Ombudsman representative of Riau Province.
PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN BADAN PENDAPATAN DAERAH (BAPENDA) KABUPATEN ROKAN HILIR
Reporting of activities is still low, especially in reporting of a public nature to the public such as Renja and LKJIP. Lack of transparency of activities and programs of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency to the public so that the public knows the development of Rokan Hilir Regency. Public access to obtain the necessary information is still low, such as the lack of access to find information. There are no regulations such as Perda related to services. The number of officers is still lacking, especially in the service section, which can be seen from the fairly long queues. Damaged tax service facilities and infrastructure such as the unkempt lobby. The purpose of this research is to determine the application of Good Governance Principles in the Services of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency and to determine the factors that influence the Application of Good Governance Principles in the Services of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency.The informants in this study consisted of the Head of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency, Employees of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency, Head of Revenue Division, and the community receiving services from the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency. The data collection techniques used in this study were observation, interview, and document techniques. Data analysis consisted of Data Collection, Data Reduction, Data Presentation, and Conclusion Drawing. Based on the results of the study on the Implementation of Good Governance Principles in the Services of the Regional Revenue Agency of Rokan Hilir Regency, it is known that it has not been optimal. This is influenced by supporting factors such as cooperation and communication, Availability of Resources, and Technology Development, while inhibiting factors include Community Participation, Human Resources, Budget Limitations, and Legal Uncertainty.
IMPLEMENTASI KEBIJAKAN PENERIMAAN PESERTA DIDIK BARU (PPDB) DALAM SISTEM AFIRMASI DI SMP NEGERI 26 KOTA PEKANBARU
Abstract This research aims to analyze the implementation of the New Student Admissions (PPDB) policy in the affirmation system at SMP Negeri 26 Pekanbaru City. This research uses a qualitative approach with a case study method. Data was obtained through in-depth interviews, observation and documentation from various informants, namely the PPDB implementation team for the affirmation system, school committees, community representatives (RT/RW), as well as communities who were accepted and not accepted through the affirmation system. Based on research, implementation is based on Minister of Education and Culture Regulation Number 1 of 2021 concerning the acceptance of new students from kindergarten to vocational high school level as well as for Pekanbaru city regional government policies or regulations through the Pekanbaru Mayor's Regulation (PERWAKO) Number 52 of 2022 Regarding Guidelines for Admission of New Students to Kindergartens, Elementary Schools and Junior High Schools in the City of Pekanbaru as well as Decree of the Head of the Pekanbaru City Education Office No. 420/Disdik-Sekretaris.1/161 of 2023 concerning technical instructions for the acceptance of new students (PPDB) in state kindergartens (TK), elementary schools (SD) junior high schools (SMP) for the 2023/2024 Academic Year not yet fully optimal in terms of achievement targets and objectives of implementing this policy at SMP Negeri 26 Pekanbaru City with Implementation Indicators according to Edward III, namely Communication, Resources , Disposition, and Bureaucratic Structure.
SHERLY HUTRI RICHIE UNIVERSITAS ISLAM RIAU
EVALUASI PENGGUNAAN APLIKASI I-PEKANBARU DALAM MENINGKATKAN LAYANAN PERPUSTAKAAN DIGITAL DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA PEKANBARU
This study aims to evaluate the effectiveness of the i-Pekanbaru application in improving the quality of digital library services at the Department of Library and Archives of Pekanbaru City. The evaluation is conducted to determine the extent to which the application has achieved its goal of facilitating public access to services, as well as to identify the challenges or obstacles encountered during its implementation and explore possible solutions. This research employs a descriptive qualitative method with data collection techniques including interviews, observation, and documentation. The i-Pekanbaru application is a digital public service innovation launched by the Pekanbaru City Government to make it easier for the public to access a variety of reading materials online. Data analysis is based on William N. Dunn’s public policy evaluation theory, which includes six indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. The findings reveal that the use of the i-Pekanbaru application is fairly effective in providing easy access to digital library services. However, several obstacles remain, such as technical system issues, limited reading material collections, lack of public outreach, and the unavailability of the application for iOS-based devices. These inhibiting factors affect service optimization and the level of public utilization. This study recommends improving digital infrastructure quality, expanding the collection of reading materials, and strengthening promotional and educational strategies to optimize the application's role in supporting digital literacy in Pekanbaru.
IMPLEMENTASI KEBIJAKAN PROGRAM AREA TRAFFIC CONTROL SYSTEM (ATCS) PADA DINAS PERHUBUNGAN KOTA PEKANBARU
The purpose of this study is to find out how to implement the Implementation of the Area Traffic Control System (ATCS) Program Policy at the Pekanbaru City Transportation Office. The ATCS program is an innovation in information technology-based traffic management which is expected to improve efficiency, safety, smooth flow of vehicles and reduce congestion and violations at road intersections in Pekanbaru City. The theory used to support the analysis of the policy implementation of the ATCS program is the Policy Implementation model developed by Van Meter and Van Horn. This research has six indicators, namely policy standards and objectives, resources, characteristics of implementing organizations, communication between organizations and implementation activities, attitudes of implementers and social, economic, and political environment.The research methods used are descriptive methods and qualitative approaches.The types and techniques used in data collection are: interview, observation and documentation. The data analysis technique was carried out with an interactive analysis model.The Key Informants of this study are Mr. Febrino, S.E as the Head of Traffic Engineering Management, and 6 informants. The results of this study show that in the implementation there are regulations that have not been fully implemented. This is evidenced by the fact that there are still findings of motorists violating traffic even though there has been CCTV camera monitoring with the ATCS system. The impact of ATCS on traffic smoothness has not been fully maximized and congestion is still frequent. It has not been carried out properly due to limited human resources in the operation and maintenance of ATCS, limited operational budget, limited infrastructure and technology, limited regulations related to ATCS technology, lack of awareness and education to the public, and lack of awareness and compliance from the public.
Implementasi Peraturan Daerah Kota Pekanbaru No 5 Tahun 2002 Tentang Ketertiban Umum (Studi Penertiban Pedagang Kaki Lima Di Kecamatan Senapelan)
This study aims to analyze the implementation of Pekanbaru City Regional Regulation No. 5 of 2002 concerning Public Order, particularly in the context of controlling street vendors (PKL) in Senapelan District. The problem arises from the use of public spaces such as sidewalks and roads by street vendors, which causes traffic congestion, sanitation issues, and a decline in urban aesthetics. Although the Kodim Market area on Jalan Teratai has now been officially recognized as a traditional market by the Pekanbaru City Government, problems related to order and spatial arrangement persist.This research employs a qualitative method with a descriptive approach. Data collection techniques include field observation, in-depth interviews with Civil Service Police Unit (Satpol PP) officers and street vendors, as well as field documentation. The analysis is based on public policy implementation theory, which includes aspects of communication, resources, disposition, and bureaucratic structure.The findings indicate that the implementation of Regional Regulation No. 5 of 2002 has not been optimal. The challenges include a shortage of Satpol PP personnel, ineffective relocation sites for street vendors, weak inter-agency coordination, and inadequate dissemination of regulations to the vendors. Moreover, enforcement efforts tend to be temporary, as many street vendors return to their original locations shortly after being removed.It can be concluded that the efforts to enforce public order in Senapelan District still require stronger policy implementation, improved supervision, and cross-sectoral synergy to achieve sustainable urban order
Analisis Pelayanan Penerbitan Izin Usaha Mikro Dan Kecil (IUMK) Pada DPMPTSP Kabupaten Rokan Hulu
This study aims to determine and analyze the Micro and Small Business License Issuance services (IUMK) at the Investment and One-Stop Integrated Service Office of Rokan Hulu Regency. This study uses a quantitative method with descriptive data description. The study population consisted of DPMPTSP employees of Rokan Hulu Regency and the community who had taken care of IUMK issuance at DPMPTSP of Rokan Hulu Regency. The sample determination used the census and purposive sampling methods, so that a sample of 46 people was obtained. Data collection was carried out by distributing questionnaires, interviews, observations, and documentation. The collected data were identified and grouped after being analyzed based on the theories expressed in the theoretical basis. The results of the study can be concluded that the Micro and Small Business Permit Issuance Service (IUMK) at the Investment and Integrated One-Stop Service Office of Rokan Hulu Regency is categorized as good. This result was obtained from the accumulation of all indicators used, namely service procedures, service time, service costs, service products, facilities and infrastructure, and the competence of service providers. Of the six research indicators, only service time is categorized as quite good, because the timeliness of completion in the issuance of IUMK does not comply with the provisions in the manual processing process and the completion time is inconsistent.
Efektivitas Penggunaan Aplikasi Taspen Otentikasi Dalam Pembayaran Hak Pensiunan Aparatur Sipil Negara (ASN) Di Pt Taspen (Persero) Kantor Cabang Pekanbaru
The Taspen Authentication application is an application developed by PT Taspen (Persero) to facilitate State Civil Apparatus (ASN) in accessing pension services. This study was conducted to determine the effectiveness of the use of the Taspen Authentication application in improving the service of payment of pension rights for State Civil Apparatus (ASN) at PT Taspen (Persero) Pekanbaru Branch Office. This type of research uses a qualitative method using informants representing PT Taspen (Persero) and also State Civil Apparatus (ASN) and using four dimensions of goal achievement, availability of resources, internal processes and satisfaction. The results of this study indicate that the use of the Taspen Authentication application in payment of pension rights for State Civil Apparatus (ASN) at PT Taspen (Persero) Pekanbaru Branch Office has been quite effective, because the main objective of the Taspen Authentication Application has been achieved.
Partisipasi Masyarakat Pada Program KB Pria Di DPPKBP3A Kecamatan Tapung Hilir, Kabupaten Kampar
This study aims to determine community participation in the Male Family Planning Program at the Population Control, Family Planning, Women's Empowerment and Child Protection Service in Tapung Hilir District, Kampar Regency. The type of research is qualitative, the data collection technique used is primary data collected using interview techniques and secondary data using observation and documentation techniques. The data analysis technique used is descriptive analysis. Based on the analysis technique, it is concluded that the decision-making indicators implemented have not played a role where the DPPKBP3A service is still lacking in conveying information and education on male family planning to the community because it focuses more on postpartum MKJP family planning for women in the process of counseling to the community only involving women because there has been no special socialization for men. Indicators of program implementation in the process found obstacles in the limited budget for male family planning, difficulty in gathering men on the grounds that they are busy working and also anxiety that MOP family planning can have a negative impact on health. In the utilization indicator of the MOP KB program, it does not interfere with men's health, both physically and in terms of husband and wife relations, from the benefits felt by condom KB acceptors, namely safer use. The program evaluation indicator still found obstacles in the form of minimal knowledge of the community itself regarding the use of male KB, side effects and also its benefits, an incomplete understanding of the role as a husband who is less concerned about KB.
PENGAWASAN OVER DIMENTION OVER LOADING (ODOL) OLEH DINAS PERHUBUNGAN KOTA PEKANBARU
This research was conducted at the Pekanbaru City Transportation Agency to anticipate and prevent violations in driving, especially on Over Dimension Over Loading (ODOL) vehicles. The purpose of this study was to determine how Over Dimension Over Loading (ODOL) Vehicle Supervision is carried out in Pekanbaru City, as well as to determine the inhibiting factors in the implementation of supervision. The type of research used is descriptive qualitative. Qualitative research is a research method by directly describing the phenomena that occur in the research object. The data obtained from this study were through interviews, observations and documentation. There are 3 indicators used, namely: Establishing Measuring Instruments (Standards), Conducting Assessment Actions (Evaluation) and Taking Corrective Actions (Corrective Action). The results of the study indicate that the implementation of Over Dimension Over Loading (ODOL) supervision has been running, but it cannot be said to be optimal. The inhibiting factors in the implementation of Over Dimension Over Loading Vehicle Supervision are the lack of budget provided to carry out supervision activities in the field and the lack of driver understanding in driving which causes the implementation of Over Dimension Over Loading Vehicle Supervision in Pekanbaru City to be less than optimal.
Pelaksanaan Program Swakelola Bantuan Rumah Layak Huni di Kepenghuluan Sekeladi Kecamatan Tanah Putih Kabupaten Rokan Hilir
The implementation of the Decent Housing Program aimed to alleviate poverty by providing safe, healthy, and dignified housing for low-income communities. The purpose of this study was to examine the implementation of the self-managed Decent Housing Assistance Program in Kepenghuluan Sekeladi, Tanah Putih District, Rokan Hilir Regency, as well as to identify the inhibiting factors. This research used a qualitative method by conducting interviews with selected informants, and the results were analyzed descriptively. The findings indicated that: (1) The implementation of the Decent Housing Assistance Program had been carried out based on the principle of community empowerment through a self-managed mechanism by community groups (Pokmas). This program reflected the government's strong commitment to improving housing conditions for the poor by involving local residents directly in both planning and execution. The implementation process included village-level meetings to determine recipients, preparation and validation of the budget plan (RAB), opening of Pokmas bank accounts, construction activities, and phased fund disbursement. At the local level, the program also highlighted the active roles of village officials and the community in overseeing the program, both technically and administratively. (2) The inhibiting factors included a lack of transparency and insufficient public outreach regarding the housing assistance program, as well as the limited number of beneficiaries due to quota restrictions.
IMPLEMENTASI KEBIJAKAN PERPARKIRAN TEPI JALAN UMUM DI KOTA PEKANBARU
This research aims to examine how the on-street parking policy is implemented in Pekanbaru City and the factors that hinder its execution. The study employs a descriptive qualitative approach using data collection techniques such as interviews, observations, and documentation. The research utilizes George C. Edwards III's policy implementation model, which includes communication, resources, disposition, and bureaucratic structure as key indicators. Findings show that the implementation has not been optimal. Communication among implementing actors is reasonably good but has not effectively curbed illegal charges. Resources such as parking tickets and attendants’ attributes are insufficient. While implementers are supportive, public awareness remains low. Bureaucratic structures are in place, but there is no adequate complaint mechanism. In conclusion, the on-street parking policy in Pekanbaru faces structural and cultural barriers that require immediate attention.
Implementasi Program Bantuan Langsung Tunai Dana Desa Di Desa Buluh Manis Kecamatan Bathin Solapan Kabupaten Bengkalis
This study aims to examine the implementation of the Village Fund Direct Cash Assistance (BLTDD) program in Buluh Manis Village, Bathin Solapan Sub-district, Bengkalis Regency. The research employs a descriptive quantitative approach, with data collected through observation, questionnaires, interviews, and documentation. The implementation model refers to George C. Edward III's theory, which includes four indicators: communication, resources, disposition, and bureaucratic structure.The findings show that the implementation of the BLTDD program in Buluh Manis Village is generally moderately carried out. While the program runs according to established guidelines, its implementation has not yet reached full effectiveness. Challenges include delays in fund disbursement, limited public understanding of procedures, and lack of optimal coordination among implementers.In conclusion, although the program has brought positive impact to the community, its effectiveness still needs improvement. Strengthening coordination, increasing the capacity of implementers, and enhancing transparency and accountability are essential steps to achieve better program outcomes.
PERAN DINAS LINGKUNGAN HIDUP DALAM PENGELOLAAN SAMPAH DI KECAMATAN PANGKALAN KERINCI KABUPATEN PELALAWAN
This study aims to determine the role of the Environmental Service in Waste Management in Pangkalan Kerinci District, Pelalawan Regency. This type of research is descriptive and analytical qualitative research with data collection techniques through interviews, observation, and documentation. The technique of withdrawing key informants and informants in this study using purposive sampling technique. The role theory that the author uses is Ryas Rasyid that Rasyid divides the role of government into 4 parts, namely service, development, empowerment, and regulation. The results of this study indicate that the Role of the Environmental Service in Waste Management in Pangkalan Kerinci District, Pelalawan Regency on service indicators is considered quite good in providing services, development indicators are considered adequate but need to be improved, empowerment indicators are considered not optimal, direct socialization is still needed and equal distribution of community involvement, and regulatory indicators are not effective, there is still a need for firmer regulations and consistent application of sanctions. Although there are still obstacles such as limited frequency of transportation, limited spare fleet, and uneven service coverage to unsubscribed areas, in general the Pelalawan Regency Environmental Service has shown real commitment and effort in managing waste transportation through a structured schedule and management.
Implementasi Program Ketahanan Pangan Desa Lukun Kecamatan Tebing Tinggi Timur Kabupaten Kepulauan Meranti
The food security program is an initiative by the village government to support community food resilience through the provision of seeds, agricultural tools, and technical training for farmer groups. This study aims to examine how the food security program is implemented by the Government of Lukun Village, Tebing Tinggi Timur District, Kepulauan Meranti Regency, and to identify the factors that hinder its implementation. The research employs a qualitative method with a descriptive approach. Data collection techniques include interviews, observations, and documentation. The research informants consist of village officials, farmer group leaders, and program recipient community members. The findings reveal that the implementation of the food security program in Lukun Village has not been optimal. The main obstacles include lack of program socialization to the community, inaccurate targeting of aid, limited agricultural training, inadequate infrastructure, and weak program evaluation. Nevertheless, the program is considered beneficial to economically affected communities and has helped increase local participation in agricultural activities.
EFEKTIVITAS APLIKASI MOBILE JKN DALAM MENINGKATKAN PELAYANAN BPJS KESEHATAN DI RSUD PETALA BUMI PROVINSI RIAU
Mobile JKN application is a mobile application developed by BPJS Kesehatan to facilitate National Health Insurance (JKN) participants in accessing various health services. This research was conducted to determine the effectiveness of the use of the JKN Mobile application in improving BPJS Health services at Petala Bumi Hospital, Riau Province. This type of research uses a qualitative method using informants representing Petala Bumi Hospital Riau Province and also patients who use the JKN Mobile application and use five dimensions of indicator assessment, namely program understanding, on target, on time, achieving goals and real change. The results of this study indicate that the use of the Mobile JKN application at Petala Bumi Hospital, Riau Province has not been effective, due to the low understanding of the community, especially the elderly who have difficulty operating the Mobile JKN application, and the system is still not optimal in applications that often cause errors in the application.
PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK DI BALAI BESAR KONSERVASI SUMBER DAYA ALAM (BBKSDA) RIAU
This study examines the application of the principle of good governance in public services in BBKSDA Riau. The research is motivated by the slow administrative process, lack of transparency, and limited access to information, which reflects the lack of optimal implementation of the principles of good governance. The goal is to analyze the extent to which the principle is applied and identify its supporting and inhibiting factors. This study uses a qualitative descriptive approach with the theory of UNDP (1997), focusing on five main indicators: transparency, accountability, responsiveness, efficiency and effectiveness, and participation. Data is collected through interviews, observations, and documentation of apparatus and service users. The results show that transparency and accountability have not been optimally run due to the lack of briefing procedures and service media. Responsiveness shows improvement through the provision of service media. Efficiency, effectiveness, and participation are quite good, although there is still room for improvement. The main obstacles are limited human resources and lack of technology utilization. However, the commitment of the apparatus and the community's need for better services are supporting factors. This study concludes the importance of reforming the service system and increasing the capacity of the apparatus so that public services are more transparent, accountable, and responsive according to the principles of good governance.