KINERJA OMBUDSMAN WILAYAH PROPINSI RIAU DALAM PENGAWASAN PELAYANAN PUBLIK DI KOTA PEKANBARU

Abstract

At this time there are still many irregularities that occur in the public service process, which is called Maladministration. The performance of the Riau Provincial Ombudsman Representative in supervising the implementation of public services from year to year is very good. This can be seen from the reports submitted to the Ombudsman increasing every year. Referring to the data presented in the previous chapters, public reports/complaints submitted to the Riau Provincial Ombudsman Representative in 2020 were 5 reports, in 2021 there were 163 reports and in 2022 there were 245 reports, then in 2023 there were 220 reports and in 2024 there were 143 reports. This study shows that the existence of the Riau Provincial Ombudsman Representative is still not widely known by the people in Riau. Only people who live in Pekanbaru City know the duties and functions of the Ombudsman institution, therefore it is expected that the Ombudsman representative of Riau Province will continue to socialize the existence of the Ombudsman institution in Riau, either through visits to social institutions. With the existence of the Ombudsman representative of Riau Province, it is expected to be able to provide solutions and improvements to the implementation of government, so the community is also expected to be able to participate, namely by reporting maladministration in public services to the Ombudsman and understanding the duties, functions and authorities as well as service procedures of the Ombudsman representative of Riau Province.