PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN BADAN PENDAPATAN DAERAH (BAPENDA) KABUPATEN ROKAN HILIR

Abstract

Reporting of activities is still low, especially in reporting of a public nature to the public such as Renja and LKJIP. Lack of transparency of activities and programs of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency to the public so that the public knows the development of Rokan Hilir Regency. Public access to obtain the necessary information is still low, such as the lack of access to find information. There are no regulations such as Perda related to services. The number of officers is still lacking, especially in the service section, which can be seen from the fairly long queues. Damaged tax service facilities and infrastructure such as the unkempt lobby. The purpose of this research is to determine the application of Good Governance Principles in the Services of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency and to determine the factors that influence the Application of Good Governance Principles in the Services of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency.The informants in this study consisted of the Head of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency, Employees of the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency, Head of Revenue Division, and the community receiving services from the Regional Revenue Agency (Bapenda) of Rokan Hilir Regency. The data collection techniques used in this study were observation, interview, and document techniques. Data analysis consisted of Data Collection, Data Reduction, Data Presentation, and Conclusion Drawing. Based on the results of the study on the Implementation of Good Governance Principles in the Services of the Regional Revenue Agency of Rokan Hilir Regency, it is known that it has not been optimal. This is influenced by supporting factors such as cooperation and communication, Availability of Resources, and Technology Development, while inhibiting factors include Community Participation, Human Resources, Budget Limitations, and Legal Uncertainty.