Analisis Penerapan Aplikasi Mobile Jkn Terhadap Peserta Badan Penyelenggara Jaminan Sosial Kesehatan Cabang Subulussalam

Abstract

The study discusses the application of the JKN mobile application issued by BPJS health. BPJS Kesehatan launched this application with the aim of providing effective and efficient services to the community/participants. This JKN mobile application is an administrative activity at the BPJS Health office, which is now implemented through the Android community/participant. The purpose of this study was to examine the use and application of the JKN mobile application at the subulussalam branch of the BPJS Kesehatan office for the public/participants to use applications that facilitate online services. The research uses qualitative methods using a descriptive approach with interview, observation and documentation data collection techniques. This study shows that the implementation of the JKN mobile application carried out by the BPJS Kesehatan Subulussalam branch through the socialization of the application is good but there are several inhibiting and supporting factors in the application of the JKN mobile application. and in using the application, the public does not fully know so that the application of the JKN mobile application is not yet fully effective and efficient. The application of the JKN mobile application to the public/participants at BPJS Kesehatan Kota Subulussalam has not yet been fully implemented.