Complaints

The authors who may have a complaint against any of the aspects of their interaction with Information Technology Journal Research & Development should e-mail to the Editor-in-Chief to itjrd@journal.uir.ac.id. The Editor-in-Chief aim to acknowledge the complaint within 7 days after receiving it. If in doubt, the Editor-in-Chief will consult with other Editors. Further, they should explain to the author the procedure which they will be undertaking to resolve the matter.